Welcome to Wag & Tails Home Pet Grooming Services. By booking and using our services, you agree to the following terms and conditions. Please read them carefully before scheduling an appointment.
Booking and Appointments
- Scheduling
Appointments can be booked via our website, phone, or email. A confirmation will be sent once the booking is completed.
- Rescheduling and Cancellations
Clients may reschedule or cancel appointments up to 24 hours in advance without penalty. Cancellations within 24 hours of the appointment time may incur a fee.
- No-Shows
Failure to be present at the scheduled appointment time without prior notice will result in a full charge for the service.
Services & Modifications
- Service Description
We provide a range of grooming services, including bathing, brushing, nail trimming, ear cleaning, and more. Specific services will be detailed and agreed upon at the time of booking.
- Service Area
Our services are available within Kanpur, Lucknow, Unnao, Delhi, Noida, Faridabad, Kolkata, Mumbai, Bangalore, Pune, Indore. Additional charges may apply for locations outside our standard service area
- Changes to Terms and Conditions
​We reserve the right to update or modify these terms and conditions at any time. Clients will be notified of any significant changes.
Health and Safety
- Pet Health
Clients must disclose any health conditions, allergies, or behavioral issues of their pets prior to the appointment. We reserve the right to refuse service if we believe it may compromise the safety of the pet or our groomers
- Vaccinations
All pets must be up-to-date with vaccinations. Proof of vaccination may be required.
- Groomer’s Discretion
Our groomers may stop a grooming session if they feel it is causing undue stress or poses a risk to the pet or the groomer. In such cases, the client will be charged for the portion of the service completed.
Payment
- Pricing
Our groomers may stop a grooming session if they feel it is causing undue stress or poses a risk to the pet or the groomer. In such cases, the client will be charged for the portion of the service completed.
- Payment Methods
We accept payments via cash, credit card, online payment.
- Payment Terms
Payment is due upon completion of the service. Late payments may incur additional fees.
Here is a formal Shipping and Return Policy drafted specifically for Wag & Tails Home Pet Grooming. It is designed to be clear, professional, and protective of your business interests.
Shipping & Return Policy
At Wag & Tails Home Pet Grooming, we are committed to delivering your pet care essentials in a timely and transparent manner. Please review our policies regarding shipping and returns below.
1. Shipping Policy
- Processing Time: All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays.
- Shipping Rates: Delivery charges are calculated based on the weight of the order and the delivery location. The final shipping cost will be displayed at checkout.
- Delivery Estimates: While we strive for prompt delivery, estimated arrival times may vary based on your location. Once your order is dispatched, you will receive a tracking number via email/SMS.
- Service Areas: We currently ship to [Insert Regions, e.g., Kanpur and major cities in India]. Please ensure the delivery address is accurate to avoid delays.
2. Return & Exchange Policy
To maintain the highest hygiene standards for pet products, we follow a restricted return policy.
- 7-Day Return Window: Returns are only accepted within 7 days of the delivery date.
- Eligibility Criteria: Returns or exchanges are only applicable if:
- The item delivered is physically damaged or defective.
- The wrong item was delivered (incorrect size, variant, or product).
- Condition of Product: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all tags intact.
3. Non-Returnable Items
Due to health and safety reasons, the following items cannot be returned once the seal is broken or the product is used:
- Pet grooming tools and brushes.
- Shampoos, conditioners, and hygiene sprays.
- Opened food or treat packages.
4. How to Initiate a Return
If you have received a defective or incorrect item, please follow these steps:
- Contact Us: Email our support team at info@wagandtails.in or WhatsApp us at +916393616359 within 48 hours of delivery.
- Provide Proof: Attach clear photos or a short video of the damaged/wrong product along with your Order ID.
- Verification: Our team will review your request. Once approved, we will arrange for a reverse pickup or provide instructions for the return shipment.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–7 business days.
Liability
- Damage to Property
We take utmost care while providing our services, but we are not responsible for any damage to property caused by the pet during the grooming session.
- Pet Injuries
While we strive to handle pets gently and with care, minor injuries (such as nicks or scratches) may occur. We are not liable for any injuries sustained during grooming unless caused by negligence on our part.
- Third-Party Services
We are not responsible for services provided by third parties recommended by us.
Privacy and Data Protection
- Data Collection
We collect personal information necessary for booking and providing services. This information will not be shared with third parties without consent, except as required by law.
- Use of Information
Personal information may be used to communicate about appointments, services, promotions, and updates.
- Acceptance of Terms
By booking an appointment, clients acknowledge that they have read, understood, and agree to these terms and conditions.
For any questions or concerns regarding these terms and conditions, please contact us
Wag & Tails Home Pet Groomers
7/43 D2, Tilak Nagar, Kanpur 208002, Uttar Pradesh, INDIA
+91 73077 69104
info@wagandtails.in